Shipping Policy

FREE GROUND SHIPPING SPECIAL OFFER (LIMITED TIME ONLY)

Receive Free Ground Shipping on orders over $50 by entering promotional code SMFREE50 at checkout. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The SMFREE50 code is not valid on Clearance Items or Gift Card orders.

SHIPPING OPTIONS WITHIN THE 48 STATES

To qualify for Free Shipping the sale and full price merchandise in your order must total $50 or more. Clearance items, Gift Cards, shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.

There is no expedited shipping outside the 48 states. We do not offer Two Day or Next Day delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, Military bases and Canada.

There is no expedited shipping on Gift Cards. If you need the Gift Card quickly we suggest you purchase an Electronic Gift Card (EGC) that will be emailed to you. Electronic Gift Cards can be used online and in all Steve Madden and Steven retail stores and Steve Madden outlets just like a physical Gift Card.

WHERE WE SHIP

UNITED STATES (48 CONTIGUOUS STATES)

We strive to get your merchandise to you as quickly as possible. The cost for shipping is only $7.95 for your entire order in the 48 contiguous United States. Most orders are shipped the next business day after they are placed. We ship all orders in the continental US via UPS. Orders arrive within 3-7 business days unless Two Day or Next Day shipping was selected.

HAWAII AND ALASKA CUSTOMERS

The cost for shipping is $24.95 per order. Items going to Hawaii and Alaska are shipped via UPS Air and arrive within 7 business days.

US VIRGIN ISLANDS, PUERTO RICO AND GUAM CUSTOMERS

The cost for shipping is $24.95 per order. Your order will ship via UPS from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

MILITARY/AIR FORCE BASE CUSTOMERS

The cost for shipping is $14.95 per order. Your order will ship via UPS from our facilities to our shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

CANADIAN CUSTOMERS

The cost for shipping is $24.95 per order. Your order will ship via UPS from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via Federal Express International or United States Postal Service. Please allow 1-2 weeks for delivery. Also, please note that you will have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Steve Madden invoice.

SHIPPING PROCEDURES

SHIPPING CONFIRMATION EMAILS

We will send you a shipping confirmation email when all or part of your order is shipped that will include the UPS tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.

SHIPPING IN MULTIPLE PACKAGES

If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.

TRACKING YOUR ORDER

• Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing zip code.
• Log in to My Account and go to the My Orders section. From there you will be able to choose which order you’d like to view and you will have an option to track the order.
• You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the UPS tracking number.

DELIVERING YOUR PACKAGE

• We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
• Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
• Most items are available to ship in 1-2 business days unless otherwise noted.